1. Background
As part of efforts to enhance inclusive and dignified living conditions for internally displaced persons (IDPs) with mobility limitations, disabilities, and chronic illnesses, this project supports the upgrade and expansion of reception capacities in existing collective sites and selected social-care facilities in Lvivska and Rivnenska oblasts.
The intervention aligns with Strategic Objective 2 of the Ukraine Humanitarian Needs and Response Plan (HNRP) — enabling access to basic services for IDPs, conflict-affected persons, and returnees — and contributes to Thematic Priority 4 of the Humanitarian Coordinator: Humanitarian contributions to the most vulnerable among the IDPs, including those in collective centers.
The «Assistance for Collective Centers and Essential Support Services» (ACCESS) project aims to improve reception capacities and access to essential protection and social services in collective centers and selected social-care facilities, with a strong focus on accessibility, inclusion, and continuity of care for the most vulnerable groups. To support the effective implementation of this project, we are looking for a motivated and committed Protection Services Coordinator to join our team.
2. Position Overview
The Protection Services Coordinator for the ACCESS project will support the Project Manager with a focus on ensuring effective delivery of essential protection services to vulnerable IDPs and in supporting the strengthening of local actors’ and authorities’ capacities in inclusive protection and care within collective centers. But also, to support in planning, design, and implementation of infrastructure rehabilitation, accessibility interventions and the delivery of essential protection services in the targeted oblasts. This will ensure that all infrastructure activities and social services delivery adhere to national regulations, accessibility standards (including universal design), safety codes, and humanitarian principles.
The position is based in Lviv, with frequent field travel to project sites in Lvivska and Rivnenska oblasts.
3. Key Responsibilities
A. Support to Project Management
- Support in coordinating the implementation of protection services and social support activities in targeted facilities
- Contribute to the preparation of detailed activity plans and schedules for service delivery and training components
- Support monitoring and tracking of project indicators related to protection services and capacity-building activities
- Support in organizing field visits, engagement events, and coordination meetings with stakeholders
B. Service Delivery and Oversight
- Facilitate delivery of essential protection services, including psychosocial support, case management, legal or medical referrals, in coordination with social workers and partners
- Conduct regular site visits to monitor the quality and accessibility of services provided to IDPs, especially persons with disabilities and limited mobility
- Liaise with site management, local authorities, and social-care actors to ensure effective service delivery
C. Capacity Strengthening
- Support implementation of capacity-building plans for local partners and authorities, focusing on protection standards, accessibility, and inclusive response principles
- Support training logistics, materials preparation, and documentation of lessons learned
- Monitor partner performance and provide routine feedback to strengthen organizational and technical capacity
D. Coordination and Stakeholder Engagement
- Support coordination with humanitarian partners, Clusters (CCCM, Protection, ADTWG) and other humanitarian actors
- Ensure the inclusion of disability, accessibility, and protection mainstreaming in inter-agency efforts at the local level
- Facilitate dialogue with the communities and foster participatory engagement in monitoring and planning
E. Reporting and Documentation
- Compile inputs for monthly progress reports and donor updates
- Maintain organized documentation of project activities (attendance lists, reports, monitoring tools)
- Support documentation of lessons learned, best practices, and beneficiary stories
4. Qualifications and Experience
Education:
- University degree in Social Sciences, Psychology, Social Work, International Relations, or related field
Experience:
- Minimum 3 years of professional experience in humanitarian or development contexts, preferably in protection, social services, or community support roles
- Experience working with IDPs or persons with disabilities is a strong advantage
- Familiarity with Ukrainian social service systems or humanitarian response architecture
Technical Skills:
- Knowledge of humanitarian and protection principles, community-based support, and disability inclusion standards
- Basic experience in capacity-building or training facilitation
- Proficiency in MS Office, google workspace, and strong report-writing skills
Languages:
- Fluency in Ukrainian and working knowledge of English required
Competencies:
- Strong interpersonal and communication skills.
- Commitment to accountability, inclusion, and humanitarian values.
- Proactive, organized, and able to work collaboratively in field settings.
How to Apply
Please send your CV to hr@team4ua.org, indicating the position title and location in the email subject line. A full list of all open vacancies is available on our website.
